Jumia Ghana Return Policy – 5 Return Policies You Should Know When Shopping Online

By | November 4, 2021

Nowadays, shopping online has become easier with most trusted eCommerce websites like Jumia Ghana, Franko Trading, Mfidie Shop, and many more.

However, there are circumstances where some of the items purchased come out to be faulty or don’t meet the buyer’s expectations. In that case, what would you do if you were to be in the buyer’s shoes? Ask for a return, of course!

But most of the time, some customers find it difficult to ask for a return of their items. Others, too, get rejected and redelivered back to them. This happens when you forget some of the return policies when shopping online.

It is necessary to know the return policies of the shop you are buying from to know what to do next when such a condition happens.

See below, an example of a return policy statement from Amazon’ website:

“For the 2021 holiday season, most of the items purchased between October 1 and December 31 can be returned until January 31, 2022.”

Under Jumia Ghana Return Policy, these are the top 5 Return Policies You Should Know When Shopping Online

Here are the 5 important return policies you should know when shopping online.

1. Items Can Be Returned Within 7 Days After Purchase

One of the return policies to consider when shopping online is the duration for product or item return. Most online or eCommerce sites will give you a maximum of 7 days to ask for a product return when their product doesn’t appear as it is.

So anytime you shop online from any eCommerce site like Jumia Ghana, always check their return policy. If you don’t return your faulty item (s) after 7 days, it won’t be accepted again.

2. Refund Pickup Timelines

The return pickup time starts from the day you request to return an item to the day one of any eCommerce delivery associates retrieves the item you would like to return.

These timelines also apply if you are dropping your returns at one of their pickup stations.  If you cannot validate the reason for returning an item, they will redeliver it to you, and a refund will not be processed.

3. 100% Refund on Cost of Purchase & Shipping

This is mainly for customers who didn’t choose options like pay on delivery when shopping online.  It means when such customers ask for a return, their money will be credited to the account they used for the purchase with no deductions.

Notably, the refund time starts from the day the item you would like to return is picked up by a delivery agent to the day the refund process is completed. 

4. Zero Charges on Returned Items

Most people ask whether they have to pay a certain amount when returning a product. According to Jumia Ghana, you won’t pay anything on your item return. It is their policy to cover the cost of the product return. But, you always have to review their terms of conditions.

5. Your Item Has To Be The Same As Bought

One of the return policies that many online shoppers find challenging to obey is the item’s state after purchase. Before you ask for a return, check to see if your parcel is the same as it came.

Package it the way they delivered it to you and send your item to any pickup stations.

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