This is the latest update on how to reverse MTN Mobile Money transaction in Ghana during 2021.
The introduction of MTN Mobile money in Ghana and other mobile money services have affected lives and how we do money transactions.
Under some of the important uses of mobile money in Ghana, you can send and receive money without having to travel to and from banks. As a subscriber to any mobile money platform, you can send money and also receive money in the comfort of your room — without having to walk under the sun.
Though technology has come to smoothen our lives, it also has disadvantages and complications as well. One of which it is possible to send money from your Mobile Money wallet to a wrong recipient.
It’s never too late if you have sent money to the wrong recipient over MTN Mobile money today — since there are several ways you can go about that to reverse your money sent to the wrong person.
In today’s article guide, I will like to walk you through How To Reverse MTN Mobile Money Transaction in Ghana 2021.
Informing The MTN Ghana Customer Care
The first step you should follow is to call MTN Ghana customer care to undo a transaction you have made to the wrong recipient MTN Mobile money user.
Follow the steps below to report a wrong transaction made to a recipient.
- Call the MTN Customer Care number on 100 within the first 10 days of the transaction
- Select your preferred language
- Select the Mobile Money option
- Select the Wrongful Mobile Money Transaction option
- Next, select ‘Speak to an Agent’ option
- After you are connected with an agent, describe your situation to the agent.
- Make mention of the original account you intended transferring the money.
- State the wallet or account you mistakenly sent the money to
- Mention the exact amount you transferred
After these steps are taken, your situation will be resolved and a reversal message would be sent to be the person within 15 days. You will have your money back in your wallet once the person authorizes the reversal.
The ‘Person To Person’ Reversal Method
You may as well try the Person to Person reversal method in case the initial didn’t work out. Or you have a hard time explaining yourself to the MTN agent.
In case of this type of reversal, it is more about luck and how well you can have the person reverse the money.
You just have to follow the steps below as a guide to have the person reverse your money for you.
From the transaction message, get the number you wrongly transferred the money to.
Confront the person through a call and explain to them exactly what happened.
Play a very calm game to avoid being suspicious of fraud. Ask them to verify your explanation by checking out for the transaction message as well as their accounts.
Kindly ask them in a polite manner to send back your money to your account.
I believe these tips above can help you reverse your mobile money into your wallet in Ghana.