When the Kindle app malfunctions, it must be unpleasant. A bad internet connection, not enough storage, corrupted data and cache, running an outdated version of the software, and other factors might be the fault.
Having too many open apps on your device might make the CPU overheat and the software malfunction, which is another reason why Kindle becomes unresponsive. Fortunately, resolving this problem is simple.
However, before tackling the repairs, you should first comprehend the potential causes of your Kindle app’s failure so that you can steer clear of repeating identical errors and staying in the problem.
In this article, we will walk you through how to fix the Kindle app not working on Android/iPhone/iPad.
How to Fix Kindle App Not Working
To fix the Kindle app not working, follow the methods below:
Stabilize internet connection
Applications on your phone may load more slowly than normal if your internet connection is spotty or if the internet is running slowly. When a network is being used concurrently by an excessive number of users, this may occur. Use a new network and attempt to connect to the wifi again.
If there are any issues with your router, check it. You could also try getting in touch with your internet service provider.
Re-login
The majority of small and transient bugs may be quickly fixed by logging back into your account. Take the following actions:
- Open the Amazon Kindle app and select More > Settings.
- Close this app after selecting Sign Out to log out of this account.
- Open it once more after a little period and log in.
- Click Let’s Get Started.
Clear cache files
On your device, cache files are temporary data. Apps on your phone may crash or take an extremely long time to open when this data becomes damaged. The best course of action is to entirely delete such cache files. The steps are listed below.
- On your device open Settings.
- Then go to Apps.
- Search for Kindle App and tap on it.
- Click on the Storage option.
- Lastly, tap on Clear Cache.
Additionally, you could try wiping the app’s data. This clears all the Kindle application-related data from your device, which may help you find the problem preventing the app from functioning. If you run out of space, you may also delete useless files and programs.
Update Kindle App
More problems will start to appear on your smartphone if you utilize out-of-date software. You can stay current with new features, fix bugs, and increase security by updating. Verify whether there are any Kindle App upgrades available.
- Launch the Apple App Store, Google Play Store, or Amazon Appstore.
- Search Amazon Kindle.
- Then click the Update button next to it.
Updating your device’s operating system is equally as crucial as updating the Kindle app. To avoid these issues, ensure that your device is using the most recent software.
Reinstall the Application
All of the information associated with an application is also erased from your device when it is uninstalled. The software gets a fresh start when you reload it, and it begins to function considerably better.
To delete the Kindle app, follow these instructions:
- On the home screen, long-press the Kindle App.
- Drag the program to the Bin or choose Uninstall/Remove App from the menu.
- Then tap on the Delete/Uninstall App/Remove App option.
The methods to reinstall the Kindle app are as follows:
Open the App Store, Google Play Store, or Amazon App Store.
Search for Amazon Kindle in the search box by tapping on it.
Click the Install/Get button next to it.
Free up more space
When your smartphone or tablet does not have enough free storage, you may experience issues with the Kindle app. The programs you no longer use can be uninstalled to make more space available to you. To accomplish this:
- Open the Google Play Store or the App Store, choose the profile icon, and then select Manage applications & devices.
- Locate the program you haven’t used in a while, select it, and then click Uninstall.
Reset network settings
There is undoubtedly a problem with your device’s network settings if your Kindle app does not load even after attempting the following workarounds or joining another Wi-Fi network.
The network settings on your device must be reset in order to resolve this. When you do this, any previously made network settings including Wi-Fi network settings, Bluetooth connection settings, and VPN settings kept on your phone are erased, returning your device to its factory defaults.
You may resolve this issue by simply changing the network settings on your iPhone if one of these connections is the issue that’s causing the internet connection error.
The procedures below should be followed to reset the network settings on your phone.
- Firstly, go to Settings.
- Then tap General.
- Tap Reset.
- Tap Reset Network Settings.
The procedure might finish in a few seconds or minutes on your iPhone. After that, try launching the Kindle app once again and restarting your phone while connecting to the internet.
Try disabling content-blocking settings or extensions on your iPhone
If the Kindle app on your iPhone won’t load, it’s possible that you have content-blocking settings or extensions activated.
If any content filtering settings or extensions are active, you must try deactivating them to see if that fixes the issue;
- The Content Blockers area may be found by scrolling down in the Settings app on your iPhone.
- The list of all content blocks that are presently active on your device may be seen here.
- Toggle the switch next to each one to turn it off, then restart the Kindle app and check to see whether it works.
- Should this be the case, return to settings and choose Safari?
- Click Extensions as you go down.
- To deactivate an Extension, choose it.
- It may be turned off by tapping the toggle next to it.
- To disable each extension, use the same procedure.
Contact customer support
Get in touch with customer service if you’re still having issues with your iPhone’s Kindle app. You can get assistance from Kindle’s excellent customer service staff in resolving the problem.
Either they will provide you with an immediate response or they will schedule a time for a representative to contact you back. Make sure to bring up this issue during the first conversation so they are aware of the details you will need to provide when the representative calls back.
Conclusion
Nevertheless, feel free to post a comment below with any queries you may have about using the Kindle for Phone app if you are still having problems after trying these instructions. We’ll do our best to respond to your remark. Try the solutions above again in the interim, or let us know if they don’t work for you, and we’ll look into it.