This is a process whereby Vodafone Ghana customer can initiate a transaction reversal to hold an amount of money wrongly sent or where the customer wrongly enter a number during a withdrawal at an agent point and initiate a reversal to hold the said amount.
Imagine at a point in time, you wanted to send money to your loved one or for business purpose and mistakenly sent that money to the wrong person on Vodafone Cash, it then turns as bad debt.
But there is a reason why you should not worry about that — since there is a way you can retrieve this money being sent to that Vodafone Cash wallet.
In this article, I will like to walk you through how you can reverse Vodafone Cash being sent to a wrong subscriber.
How To Reverse Vodafone Cash Transfer In Ghana
You can initiate Vodafone Cash reversal by following the steps below.
- Dial *110# on your mobile phone
- Go to My Account and Select 7 Self-Service
- select 2 for self reversal.
- Follow the options available to reverse your Vodafone Cash transfer
Self reversal does not freeze the account but rather holds the said amount in which a reversal is being made.
After this, a Vodafone Ghana subscriber who is using Vodafone Cash should keep in mind that there will be no service charge for any self initiated reversal.
Self initiated reversal can only be done 3 times in a day.
For any further enquires about this, you can contact Vodafone Ghana helpline on 100 for more help.
Frequently Asked Questions About Vodafone Cash Reversal In Ghana
It is a Mobile money transaction reversal where a customer can initiate a transaction reversal to hold an amount wrongly sent to another customer (P2P) or where a customer inputs a wrong TILL number during a withdrawal at an Agent point and initiates a reversal to hold the specific amount.
If you want to do Vodafone Cash reversal, you can start by dialing *110#, go to 7 My Account, 7 Self-Service and select 2 for Self-Reversal.
No. the VCASH Back office team will investigate the request and solve the issue within 24 hours.
The number of times you can initiate for your money to be reserved is 3 times in Vodafone Cash in Ghana.
No! You cannot initiate a reversal on an already reversed amount on Vodafone Cash.
No, you will not be charged of you do self-initiate on your money.
You can follow all the simple guide and reverse Vodafone Cash wrong transaction using the steps here.
You can read more about Vodafone Cash Reversal frequently asked questions
- How To Register For Vodafone Cash
- How To Generate A Vodafone Cash Token
- Steps To Getting Vodafone Cash Loan On Your Mobile Phone
- How To Register For MTN Mobile Money In Ghana
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