Why Isn’t Disney Plus Working On My Macbook?

By | March 19, 2023

All of Disney’s movies and TV shows, including blockbuster series like Star Wars and Marvel, are available on Disney Plus, one of the top streaming services.

It is quite frustrating to be caught up in a situation where you are streaming a favorite movie of yours and suddenly the video stops. Disney Plus may not be accessible on your Macbook due to a variety of reasons and this article talks about them.

Why Isn’t Disney Plus Working On My Macbook?

Internet speed testing

Disney Plus may not operate on your MacBook Pro or Air due to a slow internet connection or an unstable connection. For streaming content from the catalog, Disney recommends a speed of 5.0 Mbps for HD content and 25.0 Mbps for 4K UHD content for the full quality.

As a result, you must determine whether your internet speed is adequate. You can accomplish it by going to fast.com.

Switch off VPN

The use of a VPN is not supported by Disney Plus. If it is found on your Mac, Disney Plus won’t function. While attempting to access the content collection on your Macbook in such circumstances, you might only see a black screen.

The VPN can be utilized on the network router straight or in the browser.

It only needs to be turned off. Once this is complete, try logging in and streaming on Disney+ using your Mac; the page should now begin loading.

Switch off browser extensions and ad blockers.

One factor that could prevent Disney Plus from functioning on your MacBook is ad blockers. You must deactivate any ad blockers installed on your Chrome browser, such as uBlock Origin. As an option, you can disable it solely for the Disney Plus website.

Disable or delete any other browser extensions that could interfere with the Mac’s ability to load Disney+ content.

Here’s how to accomplish it on your MacBook using the Google Chrome and Safari browsers:

Using Google Chrome

  • Press the menu button (3 dots at the top right corner of your browser)
  • Choose Extensions under Additional Tools.
  • Click on the Uninstall option if you notice any extensions that seem questionable.
    turn off ad blocking

Using the Safari browser

  • Safari will appear in your top menu bar.
  • After that, select Preferences.

Delete Cookies and Cache in Browsers

Disney Plus might not always load on your MacBook if you still have faulty cache files preserved on your browser. In that situation, all you have to do is erase your browser’s cache and cookies.

Using Google Chrome

  • Press CTRL + H on your Windows keyboard (CMD + H on a Mac) or navigate to Settings > History.
  • Next select “Clear browser data.”
  • remove browsing history from Chrome

After deleting the cookies and cache files, sign back into your Disney Plus account on your MacBook Pro or Air, and you should find everything working according to plan.

Other Chromium browsers like Firefox, Opera Mini, Brave, etc. are also affected by this.

Using the Safari browser

Clear your Safari browser’s history and cache by following the steps below:

  • Choose Safari > Clear History to do so.
  • clear history of safari
  • Choose a range (preferably All history)
  • Choose “Clear history”

After that, Disney Plus need to begin operating on your MacBook.

Re-Login to your Disney+ account

If you are able  to log into your Disney Plus account but you are unable to watch any material, you must log out and relogin to your account prior to trying again.

  • If you are already logged in to Disney+, log out.
  • Check out the Disney Plus login page.
  • After providing your email address, select “Continue”
    on the login screen, type your Disney Plus account email address.
  • After doing so, click the “Sign in” option to proceed with the login process.

NOTE: Despite the fact that some Disney+ memberships permit up to four devices, if you have Disney+ signed in and regularly using it on other devices, sign out of those devices or at the very least help ensure they are not currently being used when you are trying to access content.

In your account dashboard, you can sign out of additional devices as well.

Enquire about the Disney Plus Server

The Disney Plus streaming service occasionally goes offline. In such cases, the problem is a server-wide one and is not unique to your Macbook. When this occurs, the same problem will also appear if you attempt to use it using another device, such as a smart phone, tablet, smart TV, streaming stick, or gaming console.

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