Evolution Of Telecommunication Services In Ghana.
Evolution of Telecommunication services in Ghana. Ever since the first mobile operator came in existence in 1992 the future of the telecommunication in Ghana was dim. Very few people had access to telephones. This included limited telephones lines and payphones which was also limited in access in Ghana. The journey has however since seen incredible and tremendous changes. Currently in Ghana, mobile phone users has multiplied over the years where one in every four Ghanaians owns or has access to mobile services.
A big step in the telecommunication sector came in 1997 after the establishment of the National Communications Authority (NCA). The deregulation of the telecom industry opened up more opportunities for the growth of the industry. This lead to the creation of wireless telephones as a result of the heavy investment by stakeholders and the Government. This was only a drop in the ocean since few people could access the telephones services especially those in rural areas and other remote areas.
The industry realized major improvements when the government started investing in network coverage to include various areas of Ghana. The process of deregulation attracted investors and telecom industries who saw the benefits of the services in Ghana. Major interest was paid in developing the infrastructure to connect people together. This lead to the expansion of the sector as more people were involved in the development of the services in Ghana.
The development of the telecom industry in Ghana spurred the economic growth of the country as major investments by stakeholders were in place. It also led to job vacancies in the telecommunication companies in Ghana such as IT experts, software engineers, creative technologists, graphic designers, and developers. The industry formed the foundation of careers to cater for the technical aspect and investors to manage the capital-intensive industry.
By 2010, the infrastructure had been put in place and most of the Ghanaians were reaping the benefits of the industry. However, another trend for high consumption of data come up. This was catapulted by the introduction of smartphones. The smartphones have over 20 million users in Ghana leading to high demands for data services. This led to most telecom companies to diversify the products and services to cater for not only voice but also data.
Many of the telecom industries are currently working in cooperation with international companies to provide value to the customers. It has become obvious today for large international multinational companies to acquire purchasing rights and telecom properties in Ghana or acquiring licenses to venture into new operations. The capital investment has boosted the economy of the country.
The long list of all telecommunication companies in Ghana has created a competition which has seen the increase in value of the services offered. Many of the companies are offering tailor made services to cater for the different scope of customers ranging from individuals and small, medium and large-scale business enterprises. It has also seen investment in the education sector to bring more innovation and skills in creating new technologies to improve the value the customers get.
Corporate social responsibility of Telecommunication companies in Ghana
With the raise in competition between different telecom companies, most are pushed by profits. That is why the Corporate social responsibility comes into play to through programs and good ethical practices. The rise in the telecom industry has led to a paradigm shift in terminology from social concerns such as environments concerns regarding the behavior of the companies. That is why it is mandatory for any of the telecom company to follow and uphold the following practices and actions.
All the companies should have in place a process to integrate social, environmental, ethical and consumer concerns in their corporate structure and core strategy not because it is a requirement by the law. It is a way of giving back to the society the benefits they reap from the telecommunication business in Ghana. It also strengthens the relationship between the corporate organization and the society where both parties benefit mutually from the activities of the company.
Telecommunications & Internet Service Providers in Ghana
- MTN Ghana
- Vodafone Ghana
- AirtelTigo Ghana
- Glo Ghana
- Expresso
- Surfline GH
- Busy 4G
- Teledata ICT
- Telsol 4G
Related: Business Digitalization – Why It Is Relevant For Ghanaian Businesses
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